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PAYMENT TERMS & REFUND/CANCELLATION POLICY
Full payment is required at time of booking.
Our ticketing system is fully electronic. Your booking confirmation acts as your event ticket, which you should receive within 24 hours. Unless a gift certificate is ordered, in which case this will be emailed electronically to the email address supplied by the buyer within 24 hours.Please check that your email address is spelled correctly at time of purchase, and that info@northernwineschool.co.uk is saved to your trusted contacts list. If you have not received anything from us after 24 hours, please check your spam folder first before contacting us.
Tickets are non refundable but you may send a substitute. However if sufficient notice is given, of at least 2 weeks, then attendees may make one complimentary transfer onto a course of the same value at a later date. Subsequent transfers are subject to a £15 admin fee.
We cannot accept notice to cancel attendance less than 2 weeks before the event. This is because we have to buy the wine and any food in advance, and plan for the number of expected guests. A transfer fee of £15pp will be applicable in this case, or the value of your meal plus an admin fee of £15pp for Malmaison events.
PRODUCTS POLICY:
Products from our store are non refundable, except in the case of damage or fault on arrival. Evidence will be required in either case before a replacement is sent. The original item must be returned to us first. Loss or damage in transit is only covered if courier or premium postal options are selected at check out.
EVENT TERMS:
All guests must be at least 18 years old on the date of attendance of the event. We operate a challenge 25 policy. If we believe anyone is under the age of 25, we will ask for valid ID. If satisfactory ID cannot be produced, we reserve the right to refuse entry to the event. Please ensure you bring appropriate ID with you. Valid forms of ID accepted are passports, or UK/EU driver’s licence (full or provisional).
Northern Wine School reserves the right to cancel events if insufficient bookings are taken on a specific date. In which case, a full refund will be offered or a transfer onto the same course, or a different course of equal value, at a later time.
We reserve the right to change the venue prior to the event. In which case, as much notice as possible will be given to attendees. The venue will still be centrally located, and we will endeavour to make it as accessible as the original.
All tickets and communications regarding your booking or gift voucher purchase will be sent via email to the email account specified at registration/purchase. Please ensure you have info@northernwineschool.co.uk set to your trusted accounts to avoid important information being filtered out into spam. Ensure your email address is spelled correctly.
Tickets are non refundable but you may send a substitute. However if sufficient notice is given, of at least 2 weeks, then attendees may make one complimentary transfer onto an event of the same value at a later date. This can be done in your account area of the website. Subsequent transfers are subject to a £15 admin fee.
We cannot accept notice to cancel attendance less than 2 weeks before the date of the event (3 weeks in the case of Malmaison events). This is because we have to buy the wine and any food in advance and plan for the correct number of guests, and will not be able to resell your places.
Unfortunately, we cannot reschedule your booking at all if you cancel on the day, as the correct amount of wine and food has already been purchased, and in the case of Malmaison events, the full price of your meals have already been paid.
Guests are responsible for arranging their own transport to get to the event in time. A refund will not be payable in any cases where guests cancel outside this notice period or cannot make the event.
Northern Wine School is not responsible for any incidental losses, such as non refundable train tickets or hotel stays.
GIFT VOUCHER TERMS:
Gift vouchers are non refundable once purchased, as a unique code is generated for each one. They are valid for 2 years from date of purchase/issue. Recipients can use them in payment or part payment of any of our events or courses (excluding APWASI). Any remaining balance will be left on the voucher in your account. Any unused balance when the voucher expires will be lost. The value will lapse after 2 years from issue, but these can be extended, up to 2 months after expiration, for an extra year, for a fee of £30 per voucher.
WSET COURSE TERMS:
Course places are non refundable. You may transfer a course to another date or another person up to 14 working days before the start of the course on payment of a £35.00 admin fee plus the cost of any additional study materials which may be applicable. You may transfer an exam to another date up to 12 working days before the exam date on payment of a £35.00 admin fee.
Cancellations are accepted up to 14 working days prior to the start of the course. If a booking is cancelled during the 14 working days prior to the start of the course, or at any time after the start of the course, the full course fee is non-refundable.
Course/exam transfers may be carried forward up to 12 months & you cannot transfer your course/exam to another Approved Programme Provider (APP).
You will be liable to pay additional fees if the course/exam price changes. Course prices are updates on the 1st August annually.
Less than 14 working days before the start date is at management discretion only and cannot be guaranteed, as you will have been registered with the WSET. The full course fee will be forfeit if you cancel. You will have to purchase another place on later courses for the full current rate.
EXAM RESITS & DEFERRALS:
Your first exam attempt is included in your fee. You must attend the exam at the end of the classroom course booked, or on the agreed date if choosing online or self study options.
An exam deferral can be arranged at a later date for an admin fee, if at least 12 working days’ notice are given.
Once the exam papers have been dispatched by the WSET, or confirmation of your online exam has been received, this cannot be changed. If you cannot attend, another exam will have to be booked at full resit cost.
We will do our best to accommodate mitigating circumstances with less than 12 working days’ notice. Supporting evidence will be required, and be submitted to WSET exams. Approval will be at their discretion, Northern Wine School has no control over this.
Resits are charged at an additional fee based on current WSET rates, and are available on request. During course update periods, the resit must be completed before the replacement course is implemented in the new academic year, beginning 1st August. Failure to complete and pass a resit during this time will require you to study the new version of the course. The student will be liable for the registration fee.
ONLINE COURSES:
Students must complete their first attempt at the online exam within 1 year of purchase of the course, otherwise they will have to redo the course. The student will be liable for the registration fee if this is not done.
If you opt to take an online version of the exam, and do not check the compatibility of your equipment before agreeing to book, or perform the system checks at least 10 days in advance as requested, a resit fee will be payable based on the current rates. All online exams are booked based on the UK timezone, so if you are booking internationally then it is your responsibility to ensure you convert this to your timezone accurately.
Requests for changes in date must be made at least 7 working days in advance of the agreed online exam dates & times. A fee equivalent to a resit is payable if the request is made less than this time.
Students must read the online exam rules and requirements carefully. Any violations may invalidate your exam results and require another exam to be taken. There will be a fee equivalent to a resit payable if the student is at fault.
